Return Policy

Before shipment: You may cancel your order and receive a refund at any time.

After shipment: If the shipment cannot be intercepted, you will need to return the item to the factory after receiving it. You can contact our after-sales support email for assistance in completing the return and refund process. First, you will need to send the device back and bear all shipping costs, taxes, and product-related expenses. We will process your refund within 10 working days after receiving the device.

Support Email: support@kaleidostorm.com